Refund Policy

Introduction

This Refund Policy explains the conditions under which refunds may be issued for bookings made through VyNest. By using our platform, you agree to this policy.

1. Booking Fee

A booking fee is charged at the time of booking and forms part of the total accommodation amount payable.

2. Refund Eligibility

• Property becomes unavailable after booking
• Booking is cancelled by the property owner
• Verified fraud or serious misrepresentation

3. Non-Refundable Scenarios

• Change of mind after booking
• Personal or schedule changes
• Dissatisfaction after move-in
• Rent, food, utility, or rule disputes
• Violation of property policies

4. Refund Process

Approved refunds are processed using the original payment method. Processing time depends on banks and payment providers.

5. Platform Limitation

VyNest acts only as a facilitation platform. Post-booking agreements are strictly between the user and the property owner.

6. Policy Updates

VyNest may update this policy at any time. Continued use indicates acceptance of the revised terms.